Refund & Money-Back Guarantee Policy

Last updated: September 1, 2026

100% Money-Back Guarantee Commitment

At JapanRadios, we stand behind our software calculations and boot media. If we cannot supply a functioning factory unlock code or compatible boot solution for your verified radio model, you will receive a full 100% refund immediately.

1. Eligibility for Digital Unlock Codes

Our remote calculation services (including Toyota ERC unlock codes, Honda Gathers unlock PINs, Kenwood master passwords, and Clarion/Alpine codes) qualify for an immediate 100% refund if:

  • The calculated code fails to unlock the verified radio unit after confirming correct ERC or serial number input.
  • A clear video or photo of the head unit screen is provided showing the entry error code.
  • Our technical support team is unable to provide an alternate working calculation within 24 hours.

2. Physical Boot Map SD Cards & Replacement Media

Physical boot cards dispatched via tracked delivery are covered under our hardware compatibility guarantee:

  • If a physical Map SD card is unreadable or fails to boot your verified head unit, we will dispatch a replacement card free of charge or issue a full refund upon verification.
  • Defective or transit-damaged items must be reported within 14 days of tracked delivery confirmation.

3. Refund Processing & Contact

Refunds are processed to your original payment method (Credit/Debit Card, PayPal, Stripe) within 1–3 business days of approval.

To request support or submit a refund claim, please contact our technical team directly via WhatsApp at +81 WhatsApp Support or through our Contact Support Page.